Refund policy

RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cataleya.allure@gmail.com. Please note that returns will need to be sent by courier to the following address: Orhideelor 31-33, IDM Basarab, 1st floor, shop B01, Bucharest, 6th District, postal code 010953, Romania.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cataleya.allure@gmail.com.

ATTENTION!

  • Return costs are the responsibility of the customer

  • Packages with a cash on delivery value will not be accepted - we will refund the money to your account via bank transfer

  • Packages for which shipping is not paid in advance are not accepted; The shipping of the returned package will be paid by you when you hand over the package to the courier.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In case you don't want that, contact us by phone +40725434036 and we will exchange your product.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions/Non refundable items

For hygiene reasons, underwear items (panties, bras, corsets, bustiers and sets containing panties or intimate items) ARE NOT ACCEPTED FOR RETURN.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your bank account within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cataleya.allure@gmail.com.